Customer Care

 

 

We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.

website administration:

 

 

We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.

For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address.

 

The information we collect is:

• used to improve the content of our Web page.

• used to notify visitors about updates to our Web site.
• never shared with other organizations for commercial purposes.

 

 

In order to use this website, visitors and/or members are not required to complete our registration form.

During registration a user must give certain contact information, but we never sell or give away this information. It is only gathered to contact the user about services on our site for which s/he has expressed interest. It is optional for the user to provide demographic information (income level, gender, etc.), and unique identifiers (username, password, etc.).

Giving additional information helps provide a more personalized experience on our site, but is not required.)

Registration is not required to enter our site.

 

We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used:

• for shipping and billing purposes.

• to fill customers' orders.

When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server and will notify visitors of this feature through a pop-up screen on our site.

We publish a newsletter (ezine), and we never sell or share our subscribers' email addresses.

We operate online surveys, and we never sell or share our subscribers' email addresses.

notification of changes

 

If we decide to change our privacy policy, we will post those changes to this privacy statement.

 

We are committed to resolving disputes within 24-48 hours.

If problems arise, users may contact us by:

* emailing This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

If site users have any questions or suggestions regarding our privacy policy, please contact us at:

 

 

Multicom is an authorized dealer for all of the products we sell, therefore all manufacturers warranties are available when you buy through us. For specific warranty information on any product, feel free to call us at 314-968-9800

 

Acceptance of Order; Termination - Acceptance of any order is subject to credit approval and acceptance of order by Seller and, when applicable, Seller's suppliers. If Buyer's credit becomes unsatisfactory to Seller, Seller reserves the right to terminate upon notice to Buyer and without liability to Seller.

 

Credit Terms - Sellers terms stated on all invoices unless otherwise agreed in writing. Standard terms on installations are 50% down payment, 40% progress payment, 10% retainer. Standard terms on repairs and maintenance is payment in full at time of booking, and any additional charges due at completion of repair. Furthermore,if Buyers account is past due, Seller may cease shipments and support until the time Buyers account is current.

 

Prices and Shipments - Unless otherwise quoted, prices shall be those in effect at time of shipment which shall be made F.O.B. shipping point. Shortages or damages must be noted on delivering receipt, and the delivery carrier must be requested to make an inspection. Claim must be filed on carrier without delay. Claims for concealed loss or damage must also be handled immediately upon discovery. While we do not assume any responsibility for such claims, we will assist in every way possible to bring settlement with the transportation company.

 

Taxes - Prices shown may not include sales or other taxes imposed on the sale of goods. Taxes now or hereafter imposed upon sales or shipments will be added to the purchase price whenever it is clear that taxes are due on the sale. Buyer agrees to reimburse Seller for any such tax or provide Seller with acceptable tax exemption certificate.

 

Change Orders - Seller agrees to perform scope of work as agreed to at time of acceptance of Buyers Purchase Order or Request For Service (which may be verbal or written). Any additional work to be performed by Seller will be treated as a Change Order to the original Purchase Order. All Change Orders are to be approved, in writing, prior to work being performed, and will be invoiced separately from Purchase Order. Each Change Order will require individual Purchase Orders from Customer in accordance to all Sellers Change Order approval procedures.

 

Restocking/Cancelations - Buyer Agrees that orders accepted by Seller are not subject to change or cancellation by the Buyer unless Seller consents in writing and the Buyer pays Seller an amount not to exceed the amount of the selling price, which covers Seller's losses (including lost profit, if any) and actual cost incurred in connection with such change or cancellation.

 

Return of Merchandise - Buyer agrees to a term of no more than ten (10) days to request a written return authorization for merchandise from the time of order.  No merchandise will be accepted for return without written consent of the seller, and may be subject to a restocking fee, not to exceed the original selling price of the item plus shipping and handling fees.  Certain items may not be returned, including special order items or items such as microphones or headphones due to health considerations. After ten (10) days from order, items will no longer be considered eligible for return.

 

Delay in Delivery - Seller is not to be accountable for delays in delivery occasioned by acts of God, failure of its suppliers to ship or deliver on time or other circumstances beyond Seller's reasonable control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Seller be liable for any consequential or special damages arising from any delay in shipment or delivery.

 

Grievance - Claims for defects, damages, or for nonperformance by Seller, must be made in writing within a period of ten (10) days from delivery date. Damages are limited to replacement costs of the product sold. Failure to make such written claim within the stated period shall constitute irrevocable acceptance and an admission that all terms, conditions and specifications have been met.

 

Warranties - Seller warrants that all goods sold are free of any security interest and will make available to Buyer all transferable warranties made to Seller by the manufacturer of the goods. Seller liability shall be limited to either the replacement of all goods or refund of the purchase price, and in no case shall Seller be liable for incidental or consequential damages. Seller takes no responsibility for any material returned with out prior written authorization. Where Seller gives shipping instructions for returning goods, they should be carefully followed so that credit may be issued promptly.

 

Limitation of Liability - Buyer's remedies under this contract are subject to any limitations contained in manufacturer's terms and conditions to Seller, a copy of which will be furnished upon written request. Furthermore, Seller's liability shall be limited to either repair or replacement of the goods or refund of the purchase price, all at Seller's option, and in no case shall Seller be liable for special or consequential damages. In addition, claims for shortages, other than loss in transit, must be made in writing not more than five (5) days after receipt of shipment.

 

Waiver - The failure of Seller to insist upon the performance of any of the terms or conditions of this contract or to exercise any right hereunder shall not be deemed to be a waiver of such terms, conditions or rights in the future, nor shall it be deemed to be a waiver of any other term, condition,or right under this contract.

 

Modification of Terms and Conditions - No terms and conditions other than those stated herein, and no agreement or understanding, in any way purporting to modify these terms or conditions, shall be binding on Seller without the Seller's written consent. Any additional or different terms in the Buyer form are hereby deemed to be material alterations and notice of objection to them and rejection of them is hereby given.

 

Payment Terms - All net invoices are due within terms specified on invoice. As a condition of the sales agreement, a monthly service charge of the lesser of 1-1/2% or the maximum permitted by law may be added to all accounts not paid by net due date. Visa, MasterCard, American Express credit cards are accepted; convenience fees will be applied.

 

Legal Action - If any legal action is instituted for any reason, such as to collect past due amounts, Seller, shall be entitled to recover, in addition to all said past due amounts, any damages, legal interest, collection costs and reasonable attorney's fee. All legal action will be pursued in St. Louis, Mo. or at a location at the discretion of Seller. The Buyer agrees to Sellers terms of sale, and the further agrees to pay reasonable attorneys fees for collections in the event of default.

It is the policy of Multicom Inc. to respond to notices of alleged copyright infringement, in compliance with the Digital Millennium Copyright Act and other applicable laws. This page describes how to serve a Notice of Infringing Material and what to do if any material you have placed on any Multicom sites, including multi.com becomes the subject of such a notice.

 

Before serving either a Notice of Infringing Material or a Counter-Notification, you may wish to contact a lawyer to better understand your rights and obligations under the DMCA and other laws. The following notice requirements are intended to comply with Multicom’s rights and obligations under the DMCA and do not constitute legal advice.

 

Our response to these notices may include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating subscribers. If we remove or disable subscriber access in response to such a notice, we will make a good-faith attempt to contact the owner of the affected site, or the uploader of the affected material or post, so that they may make a counter notification. We may also document notices of alleged infringement on which we act. Your complaint will also be a matter of record. A copy of the legal notice may be sent to one or more third parties who may then make it available to the public.

 

Please be advised that you may be liable for damages if you materially misrepresent that a post, product or activity is infringing your copyrights.

 

By using some of our services, you license other customers to copy works you have uploaded into specific sections of those services or sites. Please examine the posted agreements and terms of service in any situations where you and the alleged infringer are each a customer or subscriber to the same service, since you may have granted a license for some or all uses of your works at that Multicom site.

 

If you are a copyright owner or an agent thereof and you believe that any content or link on one of Multicom’s sites infringes upon your copyrights, you may submit a notice pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent the following information in writing:

 

Your physical or electronic signature;

Identification of the copyrighted work or works claimed to have been infringed;

Identification of the material that is claimed to be infringing that copyrighted work, and URLs or similar information sufficient to permit us to locate that material on our websites and services;

Information to permit Multicom’s agent to contact you: your address, telephone number and email address;

A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner, or are authorized to act on behalf of the owner of the copyright that is allegedly infringed.

Designated DMCA Agent

Multicom’s designated DMCA Copyright Agent to receive Notices of Infringing Material is:

 

IT Director

Multicom, Inc.

336 Selma

St. Louis, MO.  63119

Phone: (314) 968-9800

Fax: (314) 529-3434

 

Only DMCA notices should go to our DMCA Copyright Agent. You acknowledge that if you fail to comply with all of the requirements listed, your DMCA notice may not be valid.

 

Account Termination

Some Multicom services do not have account holders or subscribers. For services that do, Multicom will, in appropriate circumstances, terminate repeat infringers. If you believe that an account holder or subscriber is a repeat infringer, please follow the instructions above to contact Multicom’s agent and provide information sufficient for us to verify that the account holder or subscriber has been determined to be in violation of the DMCA repeatedly.

 

Counter-Notification

In some instances a customer of one of Multicom’s services who has uploaded or posted materials identified as described above may supply a counter-notification. The owner of an affected page or site on one of Multicom’s services, or the provider of affected content on one of our services may make a counter-notification pursuant to sections 512(g)(2) and (3) of the DCMA. When we receive a counter-notification, we may reinstate the posts or material in question.

 

To file a counter-notification with us, you must provide a written communication (by fax or regular mail or by email) that sets forth all of the items required by the DMCA. Please note that you will be liable for damages if you materially misrepresent that content or an activity is not infringing the copyrights of others. If you are not sure whether certain material infringes the copyrights of others, we suggest that you first contact an attorney. A sample counter-notification may be composed using the PDF forms at ChillingEffects.org

 

Important Notice:

If you visit this or any of our other sites by either browser or bot or spider or any other method of accessing our servers, you and your organization have agreed to first serve notice of any infringement by the method as explained above and allow adequate time for us to reply.  Furthermore, you agree that your notice shall be without costs, billing or any monetary requirement included with said notice.  You further agree that any notice given for said infringement will be completely settled by the removal of the item if it is determined to warrant said removal.  Simply stated, we will comply with any proper notice once it is brought to our attention.  By visiting this or any other Multicom site, you agree that your notice will not contain a demand for monetary compensation and further you agree that the said bill would be settled in full simply with the removal of any infringing material in a reasonable amount of time.